MITEM's Privacy Policy

MITEM's management holds the trust and integrity of business relationships in the highest regard. Please read our privacy statement for a complete understanding of our policies and procedures.

Information Collection and Use

Information Collection
MITEM Corporation is the sole owner of the information collected on www.mitem.com. MITEM Corporation collects information from our users at several different points on our Web site.

Registration
In order to use certain areas of this Web site, a user must first complete a registration form. During registration a user may be required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he/she has expressed interest. Some information is optional while other information may be required. In some cases a unique identifier (such as, username and password) may be required in order to obtain further benefits from our web site.

Information Use
We use the information we collect from you to increase the services we may offer on our web site. In addition, we may use the information collected from you (such as name and address, e-mail address or phone number) to contact you from time to time regarding our products and/or services. We maintain the information for demographic purposes (such as identifying what industry segment our web site serves). Furthermore, we may use the information for targeted marketing campaigns by either e-mail, regular mail or telephone. At all times you have the right to request that we cease contacting you by 'opting out' of our communications.

Profile
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your personally identifiable profile with other third parties, although we may share your profile demographics in aggregate form only.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and in some instances persistent cookies. For the session ID cookie, once the user closes the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user may have to log in each time they visit our site to areas such as our technical support pages. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. Furthermore, they also enable users to quickly move through our site in restricted areas without the need to re-enter username and password information. See the "Profile" section.

Third Party Advertising
We do not provide any third-party advertising on our Web site. We do, however, attend business events in which we may participate in one form or another. When we promote such business events, we may provide a link to a third party site (such as for registration) in which the third party may use advertising. We are not responsible for the privacy policy of third party sites. Please see the privacy policy of that respective site for information on its specific privacy policy.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called Web Trends that uses log files to analyze user movement.

Clear Gifs (Web Beacons/Web Bugs)
We do not use clear gifs (a.k.a. Web Beacons/Web Bugs) on our web site. We may use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

Communications from the Site

Special Offers and Updates
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Support Announcements
On some occasions it is necessary to send out a strictly technical support related announcement. For instance, if we release a product update that is relevant to a specific customer, we might send users an e-mail informing them of an update to our product with information on where to obtain the update. Generally, users may not opt-out of these communications as they are part of the maintenance and support agreements established with MITEM Corporation. However, these communications are not promotional in nature.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our partners. This is not linked to any personally identifiable information.

These are the instances in which we will share users' personal information:

We DO NOT Share Personal Information with Third Parties

Service Providers
We partner with other third parties to provide specific services. For example, www.raindance.com for web conferencing. When the user signs up for these particular services, we share names, or other contact information that is necessary for the third party to provide these services to MITEM Corporation. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our contact form has an 'opt-out' mechanism so users who contact MITEM Corporation for further information, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by sending an e-mail to unsubscribe@mitem.com .

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links
This Web site contains links to other sites. Please be aware that we, MITEM Corporation, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Security
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our marketing department or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees with access to user information are kept up-to-date on our security and privacy practices. Periodically, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If users have any questions about the security at our Web site, users can send an email to webmaster@mitem.com .

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Enhancement of Marketing Profile
We purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the 'profile' of individual users. This aggregate marketing data is therefore tied to the users' personally identifiable information. See also the "Profile."

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us using your preferred method.



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© Copyright MITEM Corporation. All Rights Reserved
MITEM Corporation Software Products are covered by one or more of
the following US Patents No. 5228137, No. 5734871 and No. 6041365
Privacy Policy