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MITEM Case Study - Commonwealth of Virginia DHRM


The Department of Human Resource Management (DHRM) is responsible for Virginia’s
system of human resources management. DHRM serves numerous constituents who relyupon the Agency for advice, guidance, and assistance. The Department’s primary
constituents are the Governor—including his Cabinet and staff—state agencies, legislators and their staffs, employees, citizens, and local government officials. The vision put forth by DHRM is “to provide leadership in human resources management, which is responsive to the goals and needs of the Commonwealth of Virginia and its work force.”

Governor’s Executive Order 65 DHRM was under mandate to comply with The Governor’s Executive Order 65 (2000)which states: “…technology must also be applied to make government operate more efficiently and to allow state employees to become more productive…” Health benefits information was the perfect example of the type of information that needed to be easily accessible to State employees and retirees. “To do this we needed a product that could adapt to different platforms and applications, and let us deploy distributed services – Web services. MITEM has successfully met those requirements,” stated Belchior Mira, CIO for DHRM.

Before MitemView

Previously, employees who wanted to enroll or make changes to their health benefits
during open enrollment were required to fill out a health enrollment form or waiver form. Employees would have to go to their respective Human Resource office, get the correct form and then usually take it home to talk over issues and options with their families. They would then have to return the completed forms to the HR office. A benefits administrator would subsequently key the information into the legacy system, and files would be sent to the various insurance carriers to update their systems, produce new identification cards, and process claims. It used to take 3 to 4 weeks to complete this process and make the employee change effective.

The EmployeeDirect Portal Application

DHRM used MITEM’s signature product, MitemView, to integrate their legacy systems with a new, Web-based application called EmployeeDirect that allows employees and retirees to access benefits information. The EmployeeDirect Web site allows some 120,000 Virginia state employees and retirees access to their health care and benefits programs and the ability to make changes to those programs. Changes entered by employees on the EmployeeDirect Web site are updated in real-time via MitemView to the DHRM databases that reside on a Unisys mainframe. This automated process
eliminates approximately 7 to 10 solid days of data entry that is normally required at the end of each yearly open enrollment period.

Why MitemView Was Selected

MITEM won the DHRM contract after a successful proof of concept (POC) demonstration. For the POC, a MITEM consultant was given data from three sources: health benefits, the personnel system, both of which are on the same Unisys mainframe, and workers’ compensation data from an Oracle database on UNIX. “MITEM brought everything
together by employee identification into one Web page in less than 2 days. From this demonstration we immediately saw the advantage of MitemView and how it would work perfectly for the EmployeeDirect project. That is why we got MitemView, and why we are very happy with it,” remarked Mira.

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