MITEM Product
G2 framework for building single-search applications

Link to G2 product page


 

Human Services

Case workers in local and state government often need to access data from many local and state systems in order to provide services to citizens. Such workers in many states are faced with the frustrating situation of having to sign on to multiple systems in order to provide services to citizens.  They must keep track of many different passwords and update multiple systems for each applicant. This redundant manual entry process often results in data input errors and reduces the time available to serve citizens.

 

Attempts have been made to resolve the data sharing and integration issues inherent in the states' multiple disparate system environment, but for many this problem persists because of the lack of a composite application that provides a single-view of state systems. 

Case-in-Point: Arlington County, Virginia

Summary: Arlington County contracted with MITEM to develop a Web-based, composite application that provides single sign-on functionality and a unified-view of many of systems that are required for verification of human services eligibility and for the delivery of services to the citizens of Virginia. The new solution simultaneously searches multiple state mainframe systems and displays results from these systems in single-view user interface.

Integration Challenge

Information about citizens who are consumers of government services resides on legacy systems that are not designed to share data; therefore, case workers cannot easily or efficiently access the information they need to perform their jobs. In the first phase of this project, five different mainframe systems needed to be integrated: MMIS, VACIS, ADAPT, DMV and VEC. In the future an additional six systems, for a total of eleven systems, need to be integrated.

Solution

MITEM developed a solution for Arlington County using the G2 framework - their particular implementation is called Human Services Interface (HSI). HSI provides a single sign-on and unified view for many of the state and local systems that are required for verification of human services eligibility and for the delivery of services to the citizens of Virginia. HSI simultaneously searches five state mainframe systems and displays results from these systems in one web-based, single-view interface. 

 

Once signed-on, a user can make a query for an individual by entering various details such as name, social security number, case number, etc. HSI then simultaneously searches multiple systems for exact matches for an individual, or provides a list of partial matches.  Users can then select from these results and are provided with a brief summary of information about the individual from the various systems. Users can then drill-down to view query results from each system in detail.



home
| contact us | company | products | solutions | customers | news & events | site map

© Copyright 2015 MITEM Corporation. All Rights Reserved
Privacy Policy