Industry Example

S1 Corp. embeds MitemView in On-line Banking products

Industry Example


Industry Example

USPS streamlines payroll processing for 729,000 employees

Industry Example


Industry Example

AmeriBen selects MitemView to manage employee benefits on-line

Industry Example


Industry Example

Virginia Dept. of Human Resource Management launches EmployeeDirect

Industry Example


Industry Example

Banca IMI delivers on-line custody service for equities and bonds

Industry Example


 

Web Self-Service

Many companies have turned to Web self-service to improve external relationships and reduce operating costs. Web self-service allows authorized users to access information and perform their own tasks – shifting the processing burden from already over-taxed call centers. Such tasks range from updating an address, to placing an order, checking a policy claim, verifying a balance or tracking a shipment.

MITEM’s customers have deployed web self-service solutions that have:

  • Improved customer experiences by providing 24x7 service
  • Increased efficiency, lowed costs and accelerated revenue by improving transaction cycle times
  • Increased customer satisfaction and retention
  • Reduced operating costs for customer-service staff, training and equipment
  • Automated resolution of routine service issues, freeing staff to focus on exception-handling
  • Enabled a better understanding of customers’ needs through the analysis of their self-service interactions


Meeting User Expectations

In the Internet gold rush, many organizations installed new web-based applications that were isolated from their existing business applications – like the billing or inventory control systems. This lack of integration has lead to many dissatisfied users because the information displayed on many web page is either out-of-date or incomplete. Today’s web-savvy user not only expects 24x7 access to real-time information, but they are demanding a rich user experience – web sites that are more intuitive, have an efficient workflow and present a professional image.

The Legacy System Problem


A simple web-enablement of existing legacy systems (so-called Web-to-Host conversion) does not work well because the old systems have cryptic and outmoded workflow baked into them. Such systems were originally designed to be used by domain experts like order entry clerks, call center representatives, and production managers who all have specialized training and support. The technical challenge is further compounded because these old applications are not componentized, so you can’t securely expose specific business functions for self-service.

The MITEM approach


By using MitemView to web-enable legacy systems our customers have found they can enjoy the best of both worlds: the freedom to create composite, web-based applications that re-use existing business functions while maintaining bi-directional, real-time integration with the legacy systems. Such applications are cost-effective and compelling solutions, and the technology has proven to be secure and stable. MITEM is a trusted technology that has been deployed by banks, governments, retailers and other high-volume, mission-critical environments. MitemView can be used to build stand-alone web applications, using HTML, Java or Macromedia Flash on the front-end. The MitemView server can also be integrated with corporate web sites and other web-based applications that run on platforms like a 3rd party web server, application server or portal product.



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